Refunds & Cancellation Policy.

• Cancel any time, from your account, in a few clicks.
• No refunds for past or partial billing periods on monthly subscriptions (all prices in USD).
• Annual plans: 14-day full-refund window on the first annual charge; after that the plan stays active until the end of the paid year.
• Monthly signup mistake? 7-day good-faith refund window on the first charge.
• Billing-error refunds available within 60 days of the charge (US users: this aligns with the Fair Credit Billing Act non-waivable floor).
• Extended outage on our side — a verified outage lasting more than 24 consecutive hours and affecting substantially all users? Email us, we'll work it out.

The signup-mistake windows and the billing-error window operate independently — a billing error after the signup-mistake window has closed remains eligible for refund under the billing-error rules.

To cancel your Pro or Team subscription:

1. Sign in and open /account.
2. Click “Manage Billing” to open the Stripe Billing Portal.
3. Click “Cancel subscription” and confirm.

Your subscription remains active until the end of the current paid period. After that, no further charges occur. Cancellation is at least as easy as signup, consistent with the FTC ROSCA negative-option rules and applicable state auto-renewal laws (including California Business & Professions Code § 17600 et seq.).

Cancelling does not delete your account or stored data. To delete your account and data, email support@buildsolver.com — see our Privacy Policy for the data-deletion timeline.

Monthly subscriptions are billed in advance in USD and are non-refundable for past or partial billing periods. When you cancel mid-cycle, you retain access to paid features until the end of the period you already paid for. We do not pro-rate refunds for unused days.

Monthly plans — 7 days.Signed up by mistake — wrong plan, wrong account, changed your mind — and you haven't made meaningful use of the Service? Email support@buildsolver.com within 7 days of the first charge. As a good-faith gesture we will usually issue a full refund or a one-time switch to the correct plan. This is a discretionary, one-time accommodation, not a guarantee, and does not apply to repeat subscribers or accounts with significant tool usage in the window.

Annual plans — 14 days. Annual subscriptions to Pro ($290/yr) and Team ($790/yr) carry a wider window because of the upfront commitment. Email support@buildsolver.com within 14 days of the first annual charge for a full refund. After this window, the annual plan is non-refundable; you retain access until the end of the paid year, and the plan does not auto-renew if cancelled before the renewal date. Renewal charges (year two and later) are treated as informed re-purchases and are not eligible for this 14-day window; the billing-error window in Section 05 still applies.

Approved signup-mistake refunds are processed back to the original payment method via Stripe and may take 5–10 business days to appear on your statement.

If a charge is the result of a billing error, we will refund it. Eligible billing errors include:

• duplicate charges for the same billing period;
• a charge taken after you confirmed cancellation through the Billing Portal;
• a charge on a payment method you did not authorize (suspected fraud — also contact your card issuer);
• a verified extended technical failure on our side — an outage lasting more than 24 consecutive hours and affecting substantially all users — that prevented use of the Service during the billed period.

To request a billing-error refund, email support@buildsolver.com within 60 days of the charge date with the date and a short description. Refunds are processed back to the original payment method via Stripe and may take 5–10 business days to appear on your statement.

Please contact support@buildsolver.com before initiating a chargeback with your card issuer. Most situations Stripe would treat as a chargeback can be resolved by us directly, faster, and with the full transaction record.

You retain all rights to dispute charges with your card issuer under the Fair Credit Billing Act (15 U.S.C. § 1666) and applicable card-network rules. Contacting us first is not a precondition to your statutory rights. If a chargeback is determined by the issuer to be invalid and the underlying charge is upheld, we may suspend the related account until the balance is settled. Settlement happens by repayment to the original payment method or via a follow-up Stripe invoice; access is restored within 5–10 business days of settlement confirmation. Suspension does not waive your right to dispute the underlying charge.

Plan changes are handled through the Stripe Billing Portal at /account. Upgrades (Pro → Team, or monthly → annual) take effect immediately; Stripe applies prorated credit for the unused portion of the current plan and charges the difference at the new rate.

Downgrades (Team → Pro, Pro → Free, or annual → monthly) take effect at the start of the next billing period. We do not issue a partial refund for the price difference of the current paid period; you retain full access to the higher tier until it expires. An annual-to-monthly downgrade only takes effect at the annual renewal date.

Consumer guarantees and remedies under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and applicable Canadian provincial consumer protection legislation cannot be excluded by contract and are hereby retained. Nothing in this Policy limits, restricts, or modifies any non-waivable statutory right or remedy available to you under the law of your jurisdiction.

US users retain all rights to dispute charges with their card issuer under the Fair Credit Billing Act and applicable card-network rules, as already noted in Section 06.

Refund and cancellation questions: support@buildsolver.com, or call +1 (646) 814-3156. We aim to reply within two US business days.